Privacy Policy

Last Updated: April 2026

1. Introduction

MilaKnight OS ("we", "our", or "us"), operated by MilaKnight Agency, is a social media analytics and management platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at os.mila-knight.com.

By using MilaKnight OS, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you register, we collect your name, email address, and role within your organization.

2.2 TikTok Data (via TikTok Login Kit)

When you connect your TikTok account, we collect the following data using TikTok's official API:

user.info.basic: Open ID, avatar URL, display name — used to identify and display your connected TikTok account.
user.info.profile: Bio description, profile web link, profile deep link, verified status — used to display your profile information in the dashboard.
user.info.stats: Follower count, following count, likes count, video count — used to display organic performance metrics.
video.list: List of your public TikTok videos including titles, view counts, and engagement — used to display content performance analytics.

2.3 Meta (Facebook & Instagram) Data

When you connect your Meta accounts, we collect:

Page insights: reach, impressions, engagement, follower count
Ad account performance: spend, CPC, impressions, link clicks
Instagram account insights: reach, profile views, website clicks
Basic profile information for account identification

2.4 Salla Store Data (via the Salla Merchant API & Webhooks)

When you install Mila Knight from the Salla App Store, Salla delivers an authorization payload to our webhook endpoint at https://os.mila-knight.com/api/webhooks/salla. With your consent we then receive and store the following data so we can present it back to you in the dashboard:

Store profile: store id, name, subdomain/domain, plan tier, owner email, and country.
Orders: order id, status, payment method, totals (subtotal, tax, shipping, discount), currency, items count, customer reference, timestamps. Stored as a local mirror updated by Salla's order.* webhooks.
Products: product id, name, SKU, price, sale price, stock quantity, status, thumbnail.
Customers: customer id, name, email, mobile, city/country, lifetime orders count and total spent.
Abandoned carts: cart id, total, items count, customer reference, recovery status.
Reviews: rating, content, product reference (when applicable).
OAuth tokens: access token and refresh token issued by Salla, used solely to read the data above on your behalf. These are encrypted at rest.

We use this data only to render your live analytics dashboard. We do not share, sell, or otherwise transfer Salla store data to third parties. We do not act on your store programmatically (we never place orders, change products, message customers, etc.). The Salla connection is read-only.

2.5 Other Platforms

We may also collect analytics data from Snapchat Ads, LinkedIn, X (Twitter), Google Ads, and YouTube when you choose to connect those accounts. In each case, only the data necessary to display performance metrics is collected.

3. How We Use Your Data

To display real-time analytics and performance metrics in your dashboard
To generate reports for your social media accounts
To authenticate and maintain your connected platform accounts
To send notifications related to your account or service updates
To improve our platform's features and user experience

We do not sell, rent, or share your personal data or platform data with any third parties for advertising or commercial purposes.

4. Data Retention & Deletion

We retain your data for as long as your account is active or as needed to provide our services. TikTok data obtained via the API is used in real-time and is not stored beyond the session unless explicitly needed for dashboard display.

Salla data: when you uninstall Mila Knight from your Salla store, Salla sends us an app.uninstalled webhook. We immediately mark the store as uninstalled and stop syncing. Your historical mirror data is preserved for 90 days to allow easy reinstall, after which it is permanently deleted unless you reinstall the app. You may also request immediate deletion by emailing privacy@mila-knight.com; we will delete all Salla store data we hold within 30 days.

You may request deletion of any other personal data at any time using the same email.

5. TikTok API Compliance

Our use of TikTok data is subject to the TikTok Terms of Service and TikTok Privacy Policy. We only request data scopes that are strictly necessary for the functionality described above. We do not use TikTok data for any purpose beyond providing analytics within our platform.

6. Data Security

We implement industry-standard security measures to protect your data:

All data is transmitted over HTTPS/TLS encryption
Access tokens are stored securely and never exposed publicly
Access to your data is restricted to authorized personnel only
Regular security reviews are conducted on our infrastructure

7. Your Rights

You have the right to:

Access: Request a copy of the data we hold about you
Correction: Request correction of inaccurate data
Deletion: Request deletion of your account and all associated data
Disconnection: Disconnect any social media platform at any time from your connections page
Portability: Request your data in a portable format

8. Data Deletion

To disconnect your TikTok or any other social media account, visit your Connections page in the platform. To request complete deletion of all your account data from our servers, contact us at support@mila-knight.com. We will process deletion requests within 30 days.

9. Third-Party Services

Our platform integrates with third-party APIs (TikTok, Meta, Snapchat, LinkedIn, X, Google, Salla). Each integration is governed by the respective platform's privacy policy. We are not responsible for the privacy practices of these third-party platforms.

10. Children's Privacy

MilaKnight OS is intended for business use only and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@mila-knight.com
Website: os.mila-knight.com
Company: MilaKnight Agency, Egypt